About Dogs Trust Gifts

Dogs Trust Gifts are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us by clicking on 'contact us' at the top of this page.

Our Contact details:

Dogs Trust Gifts
Long Rock, Penzance, Cornwall, TR93 0DT
Phone: 01736 33 69 85
Fax: 01736 36 46 36
Email: dogstrust@netpack.co.uk

Making a Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payments. If you are shopping from outside the UK your credit card company will convert the transaction into your own currency.

We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. You may send your credit card information via phone, fax, mail or over the Internet.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Cancelling an Order

Dogs Trust strives to process your order immediately after Checkout so you can receive your goods as soon as possible. Once you have hit the Purchase button at Checkout we begin to process your order. If you decide after Checkout that you would like to cancel your order please call 01736 33 69 99. If you call or email within 24 hours your credit card will be credited for the entire purchase price and the cost of standard postage as long as you refuse delivery and "Return to Sender" when the order arrives. If you do not call within 24 hours to cancel, we will not refund your postage charges.

Shipping And Handling

Dogs Trust charges just £4.95 to post anywhere in the United Kingdom, please allow 3-5 days for delivery.

Dogs Trust welcomes orders to overseas addresses. Postage and packaging costs are as follows:
EU (excluding Switzerland & Norway) £16.00
Please allow 7-12 days for delivery
Rest of the World £36.00
Please allow 10 - 21 days for delivery