We are currently receiving an extremely high number of calls and orders and are therefore experiencing some delays.
Please be assured that any orders placed before the 11th December will be with you in time for Christmas, however unfortunately we cannot guarantee this for any orders placed after this date due to unforeseen stock issues and supply and delivery delays. We sincerely apologise if you are affected by this and will endeavour to get them to you as soon as possible. Please note that if any of the items on your order become out of stock, you will be refunded in full by 31 December but please allow time for the Christmas post services.
If you need to contact us with an urgent query, please email email@example.com
or call 0333 240 5866
and we will respond as soon as possible. Please allow up to 3 working days. Please also be aware that due to the high call volumes, you may experience an unusually long wait if you choose to call us.
We would kindly request that you do not
contact Dogs Trust Head Office directly with order queries because they are dealt with by a different, dedicated support team.
At a time when our resources are stretched, thank you for helping us continue to be there for stray and abandoned dogs. Thank you
in advance for your understanding and patience.