Privacy policy
Privacy Information
Last Updated: 10th June 2026
About this Website
This website is operated by Otter House Limited on behalf of Dogs Trust.
Otter House Limited acts as a Data Processor for this website. Dogs Trust acts as the Data Controller and is responsible for determining how and why personal information is collected and used.
For full details about how personal information is processed, your privacy rights, and how to exercise those rights, please refer to the Dogs Trust Privacy Policy:
Our Role
Otter House Limited provides and manages this website on behalf of Dogs Trust and processes personal information only in accordance with instructions provided by Dogs Trust.
Otter House Limited is registered with the Information Commissioner's Office under registration number Z6136350.
Service Providers
Dogs Trust has authorised Otter House Limited to use carefully selected service providers to support the operation of this website and associated services.
These include:
- WHISTL UK Limited, which provides order fulfilment and customer support services.
- Technical providers involved in website hosting, payment processing, website security and analytics.
These organisations process personal information only as necessary to provide their services and under appropriate contractual and security controls.
Your Privacy Rights
Dogs Trust is responsible for responding to requests relating to your personal information, including:
- Requests for access to your personal information.
- Requests to correct inaccurate information.
- Requests to erase personal information where applicable.
- Requests relating to data portability or processing restrictions.
- Complaints relating to the handling of personal information.
For information about your rights and how to exercise them, please visit the Dogs Trust Privacy Policy:
Contact
If you have any questions regarding how your personal information is handled, please contact Dogs Trust directly using the contact details provided in their Privacy Policy.