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Thank you so much for visiting our gifts site during these ongoing and unprecedented times.

We are currently experiencing an extremely high number of calls and orders and are therefore experiencing some delays.

Please be aware that your order may take slightly longer than usual to arrive, and certain lines may not always be in stock due to various supply delays. We do hope you find something that you can enjoy and thank you so much for bearing with us. Your support means so much, now more than ever as we continue to look after thousands of stray and abandoned dogs.

If you do need to call with a query, please call 0333 240 5866.

Thank you in advance for your understanding, patience and support.
Delivery

Delivery

Thank you for visiting www.dogstrustgifts.com. We wanted to assure you that your orders and donations received via www.dogstrustgifts.com are being processed as normal.

We have measures in place that currently allow us to proceed as usual, however we are closely following the advice set by the government, so if this changes at any point, we will of course keep you updated.

As ever, we would like to thank you on behalf of all the dogs you are helping.



Q) What are the shipping and handling costs and where do you deliver to?
A) Dogs Trust charge just £4.95 per order to post anywhere in the United Kingdom. We also offer an Express Delivery Service to UK mainland addresses. Due to the current pandemic we are unable to offer express/next day delivery at this time. We are sorry for the inconvenience caused and we thank you for your continued support during this time.

Dogs Trust welcomes orders to European addresses. Postage, packing, handling and administration costs are as follows per order:

Europe Zone 1: Belgium, Denmark, France, Germany, Italy, Luxembourg, Monaco, Netherlands, Portugal, Spain £19.50

Europe Zone 2: Austria, Czech Rep., Finland, Gibraltar, Greece, Malta, Norway, Poland, Sweden, Switzerland £29.50

We regret that due to the increasing costs of international despatch, we cannot deliver to countries other than those listed above.
Delivery to overseas addresses may take longer than 21 days. Payment should be by credit/debit card or by £ sterling cheque.

Q) How long will my order take to arrive?
A) Your order will be processed upon receipt and should be delivered within 7 working days if items are in stock (addresses outside of the UK mainland will take longer). Please allow enough time for any onward postage of cards and gifts and order early to avoid disappointment.

Larger sized parcels are sent via couriers DPD and Parcel Force and if a mobile number is provided you will be advised via text message of the anticipated delivery date.

We are currently experiencing an extremely high number of orders and calls and are therefore experiencing some delays for which we apologise.

Please be aware that your order or your refund may take longer than usual to arrive, and certain lines may not always be in stock due to various supply delays. Thank you in advance for your understanding.


Q) When do I need to order by to get my goods in time for Christmas?
A) We usually deliver within 7 working days but orders can take longer at busy times. All orders received by noon on the 16th December 2020, excluding personalised items, should be received by Christmas Eve subject to stock availability.

Q) Do you offer next day delivery?
A) Dogs Trust Gifts are delighted to offer an Express Delivery Service.

The cost of Express Delivery is £8.95 for any size of order and can be selected during checkout.
This service is only available for UK mainland addresses, excluding Scottish Highlands.
Please place your order before 12 noon from Monday to Thursday and we will despatch your parcel promptly for next day delivery.