Due to global uncertainties during the pandemic, we sincerely apologise in advance for any stock or delivery issues that may be beyond our control. Please be assured we will always do everything we can to alleviate any problems, and really appreciate your support and generosity at this time.
Q) What are the shipping and handling costs and where do you deliver to?
A) Dogs Trust charge just £4.95 per order to post anywhere in the United Kingdom. We also offer an Express Delivery Service to UK mainland addresses.
We are no longer able to ship to Ireland, Northern Ireland, and the EU for direct ship orders, as our courier service provider DPD will no longer provide this service post-Brexit.
Q) How long will my order take to arrive?
A) Your order will be processed upon receipt and should be delivered within 7 working days if items are in stock (addresses outside of the UK mainland will take longer). Please allow enough time for any onward postage of cards and gifts and order early to avoid disappointment.
Larger sized parcels are sent via couriers DPD and Parcel Force and if a mobile number is provided you will be advised via text message of the anticipated delivery date.
Q) When do I need to order by to get my goods in time for Christmas?
A) We usually deliver within 7 working days but orders can take longer at busy times. All orders received by noon on the 11th December 2020, excluding personalised items, should be received by Christmas Eve subject to stock availability.
Q) Do you offer next day delivery?
A) Dogs Trust are delighted to offer an express delivery service.
The cost of express delivery is £8.95 for any size of order and can be selected during checkout.
This service is only available for UK mainland addresses, excluding Scottish Highlands.
Please place your order before 12 noon from Monday to Thursday and we will despatch your parcel promptly for next day delivery.