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Delivery

Delivery

Thank you for visiting www.dogstrustgifts.com. We wanted to assure you that your orders and donations received via www.dogstrustgifts.com are being processed as normal.

We have measures in place that currently allow us to proceed as usual, however we are closely following the advice set by the government, so if this changes at any point, we will of course keep you updated.

As ever, we would like to thank you on behalf of all the dogs you are helping.



Q) What are the shipping and handling costs and where do you deliver to?
A) Dogs Trust charge just £4.95 per order to post anywhere in the United Kingdom. We also offer an Express Delivery Service to UK mainland addresses. We are sorry but we are unable to offer express service at this time due to the unprecedented levels of orders we are currently receiving. We apologise for the inconvenience caused.

We are no longer able to ship to Ireland, Northern Ireland, and the EU for direct ship orders, as our courier service provider DPD will no longer provide this service post-Brexit.

Q) How long will my order take to arrive?
A) Your order will be processed upon receipt and should be delivered within 7 working days if items are in stock (addresses outside of the UK mainland will take longer). Please allow enough time for any onward postage of cards and gifts and order early to avoid disappointment.

Larger sized parcels are sent via couriers DPD and Parcel Force and if a mobile number is provided you will be advised via text message of the anticipated delivery date.


Q) When do I need to order by to get my goods in time for Christmas?
A) We usually deliver within 7 working days but orders can take longer at busy times. All orders received by noon on the 11th December 2020, excluding personalised items, should be received by Christmas Eve subject to stock availability.

Q) Do you offer next day delivery?
A) We are sorry but we are unable to offer express service at this time due to the unprecedented levels of orders we are currently receiving. We apologise for the inconvenience caused.