Thank you so much for visiting our gifts site during these unprecedented times. We are still up and running and we will endeavour to fulfil your orders effectively, however please be aware that your order may take slightly longer than usual to arrive and unfortunately these product lines are available only while stocks last. We do hope you find something that you can enjoy and thank you so much for bearing with us. Your support means so much, now more than ever as we continue to look after around 1,400 dogs currently in our care. Thank you.
Thank you for visiting www.dogstrustgifts.com. We wanted to assure you that your orders and donations received via www.dogstrustgifts.com are being processed as normal.
We have measures in place that currently allow us to proceed as usual, however we are closely following the advice set by the government, so if this changes at any point, we will of course keep you updated.
As ever, we would like to thank you on behalf of all the dogs you are helping.
Q) What are the shipping and handling costs and where do you deliver to?
A) Dogs Trust charge just £4.95 per order to post anywhere in the United Kingdom. We also offer an Express Delivery Service to UK mainland addresses. Due to the current pandemic we are unable to offer express/next day delivery at this time. We are sorry for the inconvenience caused and we thank you for your continued support during this time.
Dogs Trust welcomes orders to European addresses. Postage, packing, handling and administration costs are as follows per order:
Europe Zone 1: Belgium, Denmark, France, Germany, Italy, Luxembourg, Monaco, Netherlands, Portugal, Spain £19.50
Europe Zone 2: Austria, Czech Rep., Finland, Gibraltar, Greece, Malta, Norway, Poland, Sweden, Switzerland £29.50
We regret that due to the increasing costs of international despatch, we cannot deliver to countries other than those listed above.
Delivery to overseas addresses may take longer than 21 days. Payment should be by credit/debit card or by £ sterling cheque.
Q) How long will my order take to arrive?
A) Your order will be processed upon receipt and should be delivered within 7 working days if items are in stock (addresses outside of the UK mainland will take longer). Please allow enough time for any onward postage of cards and gifts and order early to avoid disappointment.
Larger sized parcels are sent via couriers DPD and Parcel Force and if a mobile number is provided you will be advised via text message of the anticipated delivery date.
Q) Do you offer next day delivery?
A) Dogs Trust Gifts are delighted to offer an Express Delivery Service.
The cost of Express Delivery is £8.95 for any size of order and can be selected during checkout.
This service is only available for UK mainland addresses, excluding Scottish Highlands.
Please place your order before 12 noon from Monday to Thursday and we will despatch your parcel promptly for next day delivery.